Terms and Conditions of Service
Welcome to La Ligne. The www.lalignenyc.com website (the “Site”) is comprised of various web pages operated by La Ligne LLC (“La Ligne,” “we,” or “us”).
The Site is a e-commerce website offered as a service to customers of La Ligne. The Site is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein (the “Terms”). Your use of the Site constitutes your agreement to all such Terms. Please read these terms carefully, and keep a copy of them for your reference.
Visiting the Site or sending emails to La Ligne constitutes electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communications be in writing.
If you use this Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You may not assign or otherwise transfer your account to any other person or entity.
You acknowledge that La Ligne is not responsible for third party access to your account that results from theft or misappropriation of your account. La Ligne its officers, directors, employees, agents, third parties and affiliates reserve the right to refuse or cancel service, terminate accounts, or remove or edit content in our sole discretion.
La Ligne does not knowingly collect, either online or offline, personal information from persons under the age of thirteen. If you are under 18, you may use the Site only with permission of a parent or guardian.
Terms and Conditions of Service
You have 14 days from the date you receive your order to return or exchange your items. All returned items must be new, unused, with all La Ligne garment tags still attached. Returns with makeup stains will not be accepted. Any returns that do not meet our policy will be sent back to the customer. All monogrammed items are final sale and are not eligible for cancellation, exchange or return once the order has been processed. All sale items including Merci Giving promotion are Exchange or Store Credit only. Once we process your return, you’ll get an email confirmation from firstname.lastname@example.org. Your refund will show up on your statement within 14 days. La Ligne Gift Cards are not eligible for a refund. The majority of orders are processed immediately. To cancel your order before it has been processed, please email email@example.com and we’ll do our best to accommodate your request before the order ships.
La Ligne’s products are sold at limited quantities and availabilities. We display our items as accurately as possible on the Site and offer a full written description of all goods being sold. Please note, variations in style, color, size, shape, feel and look may occur based on the production and / or fabrics being offered. If you are not satisfied with your purchase, you may return or exchange your order in accordance with our return policy or contact our customer service team at firstname.lastname@example.org for further assistance.
The information on the Site may contain typographical errors or inaccuracies. La Ligne reserves the right to update any information at any time without prior notice. Site errors may relate to product information, pricing and availability. In these instances, we may terminate any orders involving pricing errors or inaccuracies.
We apologize for any inconveniences this may cause.
Third Party Services
Certain services made available via the Site are delivered by third party sites and organizations. By using any product, service or functionality originating from the Site, you hereby acknowledge and consent that La Ligne may share such information and data with any third party with whom La Ligne has a contractual relationship to provide the requested product, service or functionality on behalf of the Site users and customers.
No Unlawful or Prohibited Use/Intellectual Property
All content included as part of the Service, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the Site, is the property of La Ligne or its suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright and other proprietary notices, legends or other restrictions contained in any such content and will not make any changes thereto.
You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found on the Site. La Ligne content is not for resale. Your use of the Site does not entitle you to make any unauthorized use of any protected content, and in particular you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your personal use, and will make no other use of the content without the express written permission of La Ligne and the copyright owner. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to the intellectual property of La Ligne or our licensors except as expressly authorized by these Terms.
The Service is controlled, operated and administered by La Ligne from our offices within the USA. If you access the Service from a location outside the USA, you are responsible for compliance with all local laws. You agree that you will not use content accessed through the Site in any country or in any manner prohibited by any applicable laws, restrictions or regulations.
You agree to indemnify, defend and hold harmless La Ligne, its officers, directors, employees, agents and third parties, for any losses, costs, liabilities and expenses (including reasonable attorney’s fees) relating to or arising out of your use of or inability to use the Site or services, any user postings made by you, your violation of any terms of this Agreement or your violation of any rights of a third party, or your violation of any applicable laws, rules or regulations. La Ligne reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with La Ligne in asserting any available defenses.
In the event the parties are not able to resolve any dispute between them arising out of or concerning these Terms, or any provisions hereof, whether in contract, tort, or otherwise at law or in equity for damages or any other relief, then such dispute shall be resolved only by final and binding arbitration pursuant to the Federal Arbitration Act, conducted by a single neutral arbitrator and administered by the American Arbitration Association, or a similar arbitration service selected by the parties, in New York, New York. The arbitrators award shall be final, and judgment may be entered upon it in any court having jurisdiction. In the event that any legal or equitable action, proceeding or arbitration arises out of or concerns these Terms, the prevailing party shall be entitled to recover its costs and reasonable attorney’s fees. The parties agree to arbitrate all disputes and claims in regards to these Terms or any disputes arising as a result of these Terms, whether directly or indirectly, including Tort claims that are a result of these Terms. The parties agree that the Federal Arbitration Act governs the interpretation and enforcement of this provision. The entire dispute, including the scope and enforceability of this arbitration provision shall be determined by the Arbitrator. This arbitration provision shall survive the termination of these Terms.
Class Action Waiver
Any arbitration under these Terms will take place on an individual basis; class arbitrations and class/ representative/collective actions are not permitted. Either you or La Ligne may bring claims against the each other only in each’s individual capacity, and not as a plaintiff or class member in any putative class, collective and/ or representative proceeding, such as in the form of a private attorney general action against the other.
Further, unless both you and Employer agree otherwise, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding.
The information, software, products, and services included in or available through the Site may include inaccuracies or typographical errors. Changes are periodically added to the information herein. La Ligne may make improvements and/or changes in the Site at any time.
La Ligne and/or its suppliers make no representations about the suitability, reliability, availability, timeliness, and accuracy of the information, software, products, services and related graphics contained on the Site for any purpose. To the maximum extent permitted by applicable law, all such information, software, products, services and related graphics are provided “as is” without warranty or condition of any kind. La Ligne disclaims all warranties and conditions with regard to this information, software, products, services and related graphics, including all implied warranties or conditions of merchantability, fitness for a particular purpose, title and non-infringement.
La Ligne reserves the right, in its sole discretion, to terminate your access to the Site and the related services or any portion thereof at any time, without notice. To the maximum extent permitted by law, this agreement is governed by the laws of the State of New York and you hereby consent to the exclusive jurisdiction and venue of courts in New York in all disputes arising out of or relating to the use of the Site. Use of the Site is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms, including, without limitation, this section.
You agree that no joint venture, partnership, employment, or agency relationship exists between you and La Ligne as a result of this agreement or use of the Site. La Ligne’s performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of La Ligne’s right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Site or information provided to or gathered by La Ligne with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.
Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and La Ligne with respect to the Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and La Ligne with respect to the Site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents be written in English.
Changes to Terms
La Ligne reserves the right, in its sole discretion, to change the Terms under which the Site is offered. The most current version of the Terms will supersede all previous versions. La Ligne encourages you to periodically review the Terms to stay informed of our updates.
La Ligne welcomes your questions or comments regarding the Terms:
La Ligne LLC
265 Canal Street, Suite 309
New York, NY 10013
Attn: Legal Department
phone: (917) 979-2680
INTERNATIONAL SHIPPING Terms & Conditions
La Ligne partners with Boxzooka, a global landed cost e-commerce logistics provider, to offer international shopping.
Please note that promotions and discounts are valid on domestic orders only.
Boxzooka provides all of our prices to be displayed in your local currency and displays your final total during Checkout inclusive of duties and taxes. Boxzooka also provides you with the advantage of a fast and economical international shipping network.
When you place an international order, your transaction will be with Boxzooka, but La Ligne will still be your contact for all your customer service needs.
How to Order
When beginning to shop, or checking out, select the “Shipping to” country drop-down menu, at the upper right corner of our site and/or on checkout, and choose your shipping destination.
When you check out, both your financial transaction and shipment will be processed by Boxzooka. You'll see a guaranteed order total, including all shipping costs and any applicable duties and taxes. For most countries, you will be directed to pay duties and taxes at time of Checkout, or in some cases you can select the option to pay duties and taxes upon delivery.
If you don't see your country listed, Boxzooka doesn't currently ship to that destination.
If you are shipping to a U.S. or an APO/FPO address, simply proceed through the regular U.S. Checkout process by selecting United States as your destination country.
Your order total is guaranteed at the exchange rate set when your order is placed. Foreign exchange rates are determined by Boxzooka and are based on interbank rates of exchange. These rates correspond with the average aggregate exchange rates that would otherwise be applied in an e-commerce transaction.
Lalignenyc.com updates exchange rates in real time, throughout the day. You'll receive a message if exchange rates have been updated while you're shopping and you will have to start your order again.
Duties & Taxes
International taxes, tariffs and value-added tax (VAT) will be calculated and displayed at Checkout. They are based on the purchased merchandise's country of origin, or manufacturing, and the classification of that merchandise in accordance with a harmonized system used by the countries that Boxzooka supports. In most cases, you will be required to pay these charges during Checkout.
When the charges are paid at Checkout, the order total (merchandise landed cost) is guaranteed by Boxzooka and you agree to the DDP (Delivery Duty Paid) Import Terms and Conditions below.
Boxzooka guarantees you will not be required to pay any additional Duty or Tax fees at the time of order delivery and you will receive your order much faster than if you did not prepay the duties and taxes.
DDP Import Terms and Conditions
As the shopper purchasing product on the website www.lalignenyc.com I hereby I authorize La Ligne NYC to import the goods on my behalf. Further I agree that La Ligne NYC may delegate the obligation to import the goods on my behalf to a subcontractor (e.g. customs broker). I have agreed to pay the taxes & duties in addition to the purchase price of the goods.
Currently, Boxzooka supports Visa®, MasterCard®, American Express®, JCB®, Alipay®, PayPal®, PayPal Express® and more with additional payment options always being added. Payment methods vary by destination; you'll see all your options during Checkout. You'll see "BXZ - LA LIGNE" on your credit card statement.
Shipping Options & Charges
International shipping costs will be calculated and guaranteed by Boxzooka based on the items you are purchasing, your chosen shipping method and your shipping destination.
International customers may ship to multiple addresses by placing a separate order for each shipping address. We can't ship single international orders to multiple addresses at this time.
Once your transaction is complete, Boxzooka will fulfill the order within one business day for export from United States. Boxzooka then ships your order to its final international destination.
Most in-stock items will arrive in 2-3 business days for Express delivery and 3-10 business days Standard Expedited for delivery, if this service is offered to your destination. You'll see shipping options when available, specific to your destination, in the International Checkout when completing your purchase.
Please note that shipping windows are estimates and delivery dates cannot be guaranteed.
Returns & Exchanges
Orders shipped internationally aren't eligible for free returns or merchandise exchanges; return shipping and handling fees will be deducted from your refund. Original shipping fees are non-refundable. Original shipping fees and duties/taxes are nonrefundable.
For a product refund please contact La Ligne customer service at email@example.com and ask that we send you a Return Merchandise Authorization form. Mail the completed form with your item(s) to Boxzooka, our international shipping partner. Boxzooka will credit your account when it receives the form and merchandise. You will also receive an email to confirm that the return has been completed.
La Ligne International Returns
530 Secaucus Road
Secaucus, NJ 07094
Effective as of March 01, 2016