Last updated: April 20, 2026
Welcome to La Ligne. These Terms and Conditions set forth the terms and conditions that apply to Your access and use of Our Service. Please read these Terms and Conditions carefully before using Our Service, and keep a copy of them for Your reference.
BY ACCESSING OR USING THE SERVICE, (1) YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND, AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS, AND (2) YOU REPRESENT AND WARRANT THAT YOU ARE NOT PROHIBITED BY LAW FROM ACCESSING OR USING THE SERVICE IN YOUR JURISDICTION. THESE TERMS AND CONDITIONS CONTAIN, AMONG OTHER THINGS, AN ARBITRATION PROVISION CONTAINING A CLASS ACTION WAIVER. PLEASE READ THE “ARBITRATION” SECTION BELOW FOR ADDITIONAL INFORMATION.
Interpretation
The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of these Terms and Conditions:
Affiliate(s) means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
Account means a unique account created for You to access Our Service or parts of Our Service.
Company (referred to herein as either “the Company”, “We”, “Us,” “Our” or “La Ligne”) refers to La Ligne LLC, 265 Canal Street, New York, NY 10013.
Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
Feedback means feedback, innovations or suggestions sent by You regarding the attributes, performance or features of Our Service.
Good(s) refer to the items offered for sale on the Service.
Order(s) mean a request by You to purchase Goods from Us.
Promotion(s) refer to contests, sweepstakes or other promotions offered through the Service.
Service(s) refers to the Website, all related tools, products and services that We may offer from time to time.
Terms and Conditions (also referred to as these “Terms”) mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service.
Third-party Social Media Service means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service.
Website refers to La Ligne’s website, accessible at https://lalignenyc.com/, and is comprised of various web pages operated by La Ligne LLC.
You and Your mean the individual accessing or using the Service, or the Company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Acknowledgment
These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.
Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.
By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.
You represent that You are over the age of 18. The Company does not permit those under 18 to use the Service. If You are under 18, You may use the Service only with permission of a parent or guardian. The Company does not knowingly collect, either online or offline, personal information from persons under the age of thirteen.
Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. The Privacy Policy is incorporated by reference into these Terms and Conditions, and Your agreement to be bound by these Terms and Conditions means You are also bound by the Privacy Policy. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Service and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.
These Terms and Conditions constitute the entire agreement between You and the Company with respect to the Service and supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written, between You and Us with respect to the Service. A printed version of these Terms and Conditions and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. The English language version of these Terms and Conditions shall govern and control in all respects.
Electronic Communications
Visiting the Website or sending emails to Us constitutes electronic communications. You consent to receive electronic communications, and You agree that all agreements, notices, disclosures and other communications that We provide to You electronically, via email and on the Website, satisfy any legal requirement that such communications be in writing.
You agree that no joint venture, partnership, employment, or agency relationship exists between You and Us as a result of these Terms or Your use of the Service. Our performance of this agreement is subject to existing laws and legal process, and nothing contained in these Terms is in derogation of Our right to comply with governmental, court and law enforcement requests or requirements relating to Your use of the Service or information provided to or gathered by Us with respect to such use.
Placing Orders for Goods
By placing an Order for Goods through the Service, You warrant that You are legally capable of entering into binding contracts.
Your Information
If You wish to place an Order for Goods available on the Service, You may be asked to supply certain information relevant to Your Order including, without limitation, Your name, Your email, Your phone number, Your credit card number, the expiration date of Your credit card, Your billing address, and Your shipping information. All personal information We collect in connection with your Order will be treated in accordance with our Privacy Policy.
You represent and warrant that: (i) You have the legal right to use any credit or debit card(s) or other payment method(s) in connection with any Order; and that (ii) the information You supply to Us is true, correct and complete.
By submitting such information, You grant Us the right to provide the applicable information to payment processing third parties, as well as Our fulfillment partners, for purposes of facilitating the completion of Your Order.
Order Cancellation
We reserve the right to refuse or cancel Your Order at any time for certain reasons including but not limited to:
· Goods availability
· Errors in the description or prices for Goods
· Errors in Your Order
· Suspicion of fraud or an unauthorized, illegal or improper transaction
Our products are sold at limited quantities and availabilities. We display Our items as accurately as possible on the Service and offer a full written description of all Goods being sold. Variations in the settings of your computer monitor or mobile Device may cause colors to display differently than they appear in person. Please note, variations in style, color, size, shape, feel and look may occur based on the production and / or fabrics being offered. If You are not satisfied with Your purchase, You may return or exchange Your Order in accordance with Our return policy or contact Our customer service team at lou@lalignenyc.com for further assistance.
Your Order Cancellation Rights, Returns and Exchanges
Any Goods You purchase can only be returned in accordance with these Terms and Conditions and Our Returns Policy.
Our Returns Policy forms a part of these Terms and Conditions. Please read Our Returns Policy to learn more about Your right to cancel Your Order. You have 14 days from the date You receive Your Order to return or exchange Your items. All returned items must be new, unused, with all La Ligne garment tags still attached. RETURNS WITH MAKEUP STAINS WILL NOT BE ACCEPTED. ANY RETURNS THAT DO NOT MEET OUR POLICY WILL BE SENT BACK TO YOU. ALL MONOGRAMMED ITEMS ARE FINAL SALE AND ARE NOT ELIGIBLE FOR CANCELLATION, EXCHANGE OR RETURN ONCE THE ORDER HAS BEEN PROCESSED. ALL SALE ITEMS INCLUDING MERCI GIVING PROMOTION ARE ONLY ELIGIBLE FOR EXCHANGE OR STORE CREDIT. Once We process Your return, You will receive an email confirmation from lou@lalignenyc.com. Your refund will show up on Your statement within 14 days. La Ligne Gift Cards are not eligible for a refund. The majority of Orders are processed immediately. To cancel Your Order before it has been processed, please email lou@lalignenyc.com and We will do Our best to accommodate Your request before the Order ships.
Your right to cancel an Order only applies to Goods that are returned in the same condition as You received them. You should also include all of the products’ instructions, documents and wrappings. Goods that are damaged or not in the same condition as You received them or which are worn simply beyond opening the original packaging will not be refunded. You should therefore take reasonable care of the purchased Goods while they are in Your possession.
We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
You will not have any right to cancel an Order for any Goods made to Your specifications or clearly personalized.
Availability, Errors and Inaccuracies
We are constantly updating Our offerings of Goods on the Service. The Goods available on Our Service may be mispriced, described inaccurately, or unavailable, and We may experience delays in updating information regarding Our Goods on the Service and in Our advertising on other websites.
We do not represent or warrant that the Service will be error-free, free of viruses or other harmful components, or that defects will be corrected. We do not represent or warrant that the information available on or through the Service will be correct, accurate, timely or otherwise reliable or appropriate for Your use. The information on the Service may contain typographical errors or inaccuracies. We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice. In these instances, We may terminate any Orders involving pricing errors or inaccuracies.
Prices Policy
The Company reserves the right to revise its prices at any time prior to accepting an Order.
The prices quoted may be revised by the Company subsequent to accepting an Order in the event of any occurrence affecting delivery caused by government action, variation in customs duties, increased shipping charges, higher foreign exchange costs and any other matter beyond the control of the Company. In that event, You will have the right to cancel Your Order.
Payments
All Goods purchased are subject to a one-time payment. Payment can be made through various payment methods We have available, such as Visa, MasterCard, Affinity Card, American Express cards or online payment methods (PayPal, for example).
Payment cards (credit cards or debit cards) are subject to validation checks and authorization by Your card issuer. If We do not receive the required authorization, We will not be liable for any delay or non-delivery of Your Order.
Promotions
Any Promotions made available through the Service may be governed by rules that are separate from these Terms.
If You participate in any Promotions, please review the applicable rules as well as Our Privacy policy. If the rules for a Promotion conflict with these Terms, the Promotion rules will apply.
User Accounts
When You create an Account with Us, You must provide Us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of Your Account on Our Service.
You are responsible for safeguarding the password that You use to access the Service and for any activities or actions under Your password, whether Your password is with Our Service or a Third-Party Social Media Service. You are responsible for maintaining the confidentiality of Your Account and password and for restricting access to Your computer, and You agree to accept responsibility for all activities that occur under Your Account or password.
You agree not to disclose Your password to any third party. You must notify Us immediately upon becoming aware of any breach of security or unauthorized use of Your Account. You may not assign or otherwise transfer Your Account to any other person or entity.
You acknowledge that We are not responsible for third party access to Your Account that results from theft or misappropriation of Your Account. The Company, its officers, directors, employees, agents, third parties and Affiliates reserve the right to refuse or cancel Service, terminate Accounts, or remove or edit content in Our sole discretion.
You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than You without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.
We reserve the right to close, suspend, or limit access to Your Account and/or the Service in the event that, in Our sole discretion, (a) We are unable to obtain or verify identity or eligibility; (b) the security of Your Account has been compromised; or (c) Your Account has been used in, or seems to have been used in, a nefarious manner.
Intellectual Property
The Service and its original content (excluding Content provided by You or other users), features and functionality are and will remain the exclusive property of the Company and its licensors.
The Service is protected by copyright, trademark, and other laws of both the United States and applicable foreign countries.
La Ligne’s name, logo and trade dress, and all related names, logos, product and service names, designs, and slogans are trademarks of the Company or its Affiliates or licensors. You must not use, copy, reproduce, republish, upload, post, transmit, distribute, or modify such marks without the prior written permission of the Company. All other names, logos, product and service names, designs, and slogans on the Service are the trademarks of their respective owners.
All content included as part of the Service, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the Website (collectively, “Site Content”), is the property of La Ligne LLC or its suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright and other proprietary notices, legends or other restrictions contained in any such content and will not make any changes thereto. The copying, redistribution, use or publication by You of any such Site Content or any part of the Service, except as allowed by these Terms and Conditions, is strictly prohibited. You do not acquire ownership rights to any Site Content or other materials viewed through the Service.
You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the Site Content, in whole or in part, found on the Service. Our Site Content is not for resale. Your use of the Service does not entitle You to make any unauthorized use of any protected Site Content, and in particular, You will not delete or alter any proprietary rights or attribution notices in any Site Content. You will use protected content solely for Your personal use, and will make no other use of the content without the express written permission of the Company and the copyright owner. You agree that You do not acquire any ownership rights in any protected content. We do not grant You any licenses, express or implied, to the intellectual property of La Ligne or Our licensors except as expressly authorized by these Terms.
Nontransferable
Your right to use the Service is not transferable or assignable. Any password or right given to You to obtain information is not transferable or assignable.
No Unlawful or Prohibited Use
You are granted a non-exclusive, non-transferable, non-sublicensable, revocable and personal license to access and use the Service strictly in accordance with these Terms and Conditions. As a condition of Your use of the Service, You warrant to Us that You will not use the Service for any purpose that is unlawful or prohibited by these Terms. You may not use the Service in any manner which could damage, disable, overburden, or impair the Service or interfere with any other party’s use and enjoyment of the Service. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Service. All other rights are reserved.
Your license for access and use of the Service and Site Content therein are subject to the following restrictions and prohibitions on use: You may not (a) copy, republish, display, distribute, transmit, sell, rent, lease, loan or otherwise make available in any form or by any means all or any portion of the Service or any Site Content retrieved therefrom; (b) create compilations or derivative works of any Site Content from the Service; (c) use any Site Content from the Service in any manner that may infringe any copyright, intellectual property right, proprietary right, or property right of Us or any third parties; (d) remove, change or obscure any copyright notice or other proprietary notice or terms of use contained in the Service; (e) make any portion of the Service available through any timesharing system, service bureau, the Internet or any other technology now existing or developed in the future; (f) remove, decompile, disassemble or reverse engineer any software in the Service or use any network monitoring or discovery software to determine the Service’s architecture; (g) use any automatic or manual process to harvest information from the Service; (h) use the Service for the purpose of gathering information for or transmitting (1) unsolicited commercial email; (2) email that makes use of headers, invalid or non-existent domain names, or other means of deceptive addressing; or (3) unsolicited telephone calls or facsimile transmissions or telephone solicitations; (i) use the Service in a manner that violates any state or federal law; (j) export or re-export the Service or any portion thereof, or any software available on or through the Service, in violation of the export control laws or regulations of the United States; (k) use any payment method in a fraudulent manner or that was otherwise obtained fraudulently; (l) impersonate another user, person or entity, or use or attempt to use another user’s Account without express written consent from such user and us; and (m) use the Service in any way except as permitted by these Terms and Conditions.
We reserve the right to investigate complaints or reported violations of these Terms and Conditions and to take any action We deem appropriate, including but not limited to reporting any suspected unlawful activity to law enforcement officials, regulators, payment processors or other third parties and disclosing any information necessary or appropriate to such persons or entities relating to Your profile, email addresses, usage history, posted materials, IP addresses and traffic information.
Your Feedback to Us
You assign all rights, title and interest in any Feedback You provide the Company. If for any reason such assignment is ineffective, You agree to grant the Company a non-exclusive, perpetual, irrevocable, royalty free, worldwide right and license to use, reproduce, disclose, sub-license, distribute, modify and exploit such Feedback without restriction.
Links to Other Websites
Our Service may contain links to third-party web sites or services that are not owned or controlled by the Company, such as, without limitation, Facebook, Instagram and Pinterest.
The Company has no control over and assumes no responsibility for the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, Goods or Services available on or through any such web sites or services.
We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.
Termination
We may, in Our sole discretion, terminate or suspend Your Account and access to the Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.
Upon termination, Your right to use the Service will cease immediately. If You wish to terminate Your Account, You may simply discontinue using the Service.
Limitation of Liability
TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, OUR AND OUR AFFILIATED PARTIES’ COLLECTIVE AGGREGATE LIABILITY TO YOU OR ANY THIRD PARTY UNDER THESE TERMS AND CONDITIONS IS LIMITED TO THE LESSER OF (A) THE AGGREGATE OF ALL AMOUNTS PAID BY YOU TO LA LIGNE DURING THE SIX (6) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM OR (B) $100, AND THAT AMOUNT SHALL BE IN LIEU OF ALL OTHER REMEDIES WHICH YOU MAY HAVE AGAINST US AND ANY AFFILIATED PARTY, AS SUCH TERM IS DEFINED BELOW. THE FOREGOING DOES NOT AFFECT ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, IN NO EVENT SHALL WE OR ANY AFFILIATED PARTY BE LIABLE TO YOU OR ANY THIRD PARTY FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR RELATED TO THE AVAILABILITY, USE, RELIANCE ON, OR INABILITY TO USE, THE WEBSITE, SERVICE, ANY SITE CONTENT OR OTHER MATERIALS, OR ANY THIRD PARTY SITES OR PRODUCTS, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, EXEMPLARY, STATUTORY, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, OR LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT, PRODUCT LIABILITY, STATUTORY VIOLATION, OR OTHERWISE, EVEN IF FORESEEABLE AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
NOTHING IN THIS AGREEMENT SHALL BE DEEMED TO EXCLUDE OR LIMIT YOUR LIABILITY IN RESPECT OF ANY INDEMNITY GIVEN BY YOU UNDER THIS AGREEMENT.
Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these states, each party’s liability will be limited to the greatest extent permitted by law.
The negation and limitation of damages set forth above are fundamental elements of the basis of the bargain between Us and You. The Service and the Site Content presented would not be provided without such limitations. If You are dissatisfied with any portion of the Service, or with any of these Terms and Conditions, Your sole and exclusive remedy is to discontinue using the site.
Warranty Disclaimer
VISITORS TO THE SERVICE AGREE THAT THEIR USE OF, AND RELIANCE ON, ANY ADVICE OR INFORMATION OBTAINED FROM OR THROUGH THE SERVICE IS AT THEIR SOLE RISK. THE SERVICE AND ALL SITE CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, THE COMPANY, ON ITS OWN BEHALF AND ON BEHALF OF ITS AFFILIATES AND ITS AND THEIR RESPECTIVE LICENSORS AND SERVICE PROVIDERS, EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION: (a) ANY WARRANTIES CONCERNING THE ACCURACY, TIMELINESS, OR COMPLETENESS OF THE CONTENT ON THE SERVICE; (b) ANY WARRANTIES OF NON-INFRINGEMENT, TITLE, MERCHANTABILITY, FUNCTIONALITY OR FITNESS FOR A PARTICULAR PURPOSE AS TO THE SERVICE OR SITE CONTENT; AND (c) ANY WARRANTIES AS TO THE LAWFULNESS OF YOUR USE OF THE SERVICE. WE DO NOT REPRESENT, WARRANT OR GUARANTEE: (x) THAT THE SERVICE, ANY PORTION OF THE WEBSITE, OR E-MAILS SENT FROM OR ON BEHALF OF US ARE OR WILL BE FREE FROM VIRUSES, SCRIPTS, WORMS, TROJAN HORSES, OR ANYTHING ELSE CONTAINING DESTRUCTIVE PROPERTIES; (y) THAT ACCESS TO THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; OR (z) THE SERVICE WILL BE ACCURATE, RELIABLE, COMPLETE, LEGAL, OR SAFE. THE SERVICE IS VOID WHERE PROHIBITED OR OTHERWISE RESTRICTED BY APPLICABLE LAWS. WE WILL NOT BE LIABLE FOR ANY LOSS OF ANY KIND FROM ANY ACTION TAKEN OR TAKEN IN RELIANCE ON MATERIAL OR INFORMATION CONTAINED ON THE SERVICE. WHILE WE ATTEMPT TO MAKE YOUR ACCESS TO AND USE OF THE SERVICE AND SITE CONTENT SAFE, WE CANNOT AND DO NOT REPRESENT OR WARRANT THAT THE SERVICE, SITE CONTENT, OR OUR SERVERS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE CANNOT GUARANTEE THE SECURITY OF ANY DATA THAT YOU DISCLOSE ONLINE. YOU ACCEPT THE INHERENT SECURITY RISKS OF PROVIDING INFORMATION AND DEALING ONLINE OVER THE INTERNET AND WILL NOT HOLD US RESPONSIBLE FOR ANY BREACH OF SECURITY IN ANY MANNER.
WE WILL NOT BE RESPONSIBLE OR LIABLE TO YOU FOR ANY LOSS RELATED TO YOUR USE OF THE SERVICE, INCLUDING BUT NOT LIMITED TO ANY LOSSES, DAMAGES OR CLAIMS ARISING FROM: (i) USER ERROR SUCH AS FORGOTTEN PASSWORDS OR MISTYPED ADDRESSES; (ii) SERVER FAILURE OR DATA LOSS; (iii) UNAUTHORIZED ACCESS TO YOUR ACCOUNT; (iv) ANY UNAUTHORIZED THIRD PARTY ACTIVITIES, INCLUDING WITHOUT LIMITATION THE USE OF VIRUSES, PHISHING, BRUTEFORCING OR OTHER MEANS OF ATTACK AGAINST THE SERVICE; OR (v) YOUR INABILITY TO USE THE SERVICE AS A RESULT OF ANY APPLICABLE LAWS.
Indemnification
You agree to indemnify, defend and hold harmless the Company and Our partners, agents, officers, directors, employees, subcontractors, successors, assigns, third party suppliers, attorneys, advertisers, products and service providers, and Affiliates (collectively, “Affiliated Parties”) harmless from and against any and all damage, liability, loss, claim, fine, penalty, cost and expense, including reasonable attorney’s fees and expenses (including any incurred in enforcement of this indemnity) arising in any way from or in connection with (i) Your use or misuse of, or inability to use, the Service or any Goods and Services available or purchased on or through the Service; (ii) any violation by You of these Terms and Conditions, Our Privacy Policy [JK4] or any other policy posted on the Service applicable to Your use of the Service; (iii) any violation of the rights of a third party; or (iv) any violation of any applicable laws, rules or regulations. We reserve the right, at Our own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by You, in which event You will fully cooperate with Us in asserting any available defenses.
Feedback
All remarks, suggestions, ideas, graphics, or other information communicated by You to Us (collectively, a “Submission”) will forever be Our property. We will not be required to treat any Submission as confidential and will not be liable for the use of any ideas provided by You (including without limitation, product, service or advertising ideas). We will not incur any liability as a result of any similarities that may appear in Our future products, services, or operations. Without limitation, We will have exclusive ownership of all present and future existing rights to the Submission of every kind and nature. We will be entitled to use the Submission for any commercial or other purpose whatsoever, without compensation to You or any other person sending the Submission. You acknowledge that You are responsible for whatever material You submit, and You, not us, have full responsibility for the message, including its legality, reliability, appropriateness, originality, and copyright.
Governing Law and Arbitration
A. Governing Law – These Terms will be governed by, and construed in accordance with, the laws in effect in the State of New York, and applicable federal law, without regard to its conflicts of law principles. Any and all controversies, disputes, demands, counts, claims, or causes of action (including the interpretation and scope of this clause, and the arbitrability of the controversy, dispute, demand, count, claim, or cause of action) (a “Dispute”) between You and Us or Our successors or assigns shall exclusively be settled through binding and confidential arbitration, unless earlier resolved in accordance with Section (B), below.
B. Pre-Arbitration Dispute Resolution – In the event of any Dispute arising between You and us, one party must first send a written notice of the Dispute to the other party by email with a delivery receipt requested (“Notice”). Our email address for Notice is lou@lalignenyc.com. The Notice must describe the nature and basis of the Dispute, and set forth the specific relief sought (the “Demand”). The parties shall first meet and confer by such method as the parties may mutually agree, to attempt to resolve the Dispute. The parties shall work together in good faith to attempt to resolve the Dispute directly for thirty (30) days after the Notice is received, or such further period as the parties may mutually agree. In the event that the Dispute is not resolved by the end of such thirty (30) day (or longer) period, then either party may commence arbitration, as further described below.
C. Arbitration – If the parties are unable to resolve a Dispute through the good faith negotiation procedure set forth in Section (B), above, then the parties agree that such Dispute will be resolved by binding arbitration. Arbitration is less formal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, may allow for more limited discovery than in court, and can be subject to very limited review by courts. Arbitrators can award the same damages and relief that a court can award. This agreement to arbitrate Disputes includes and applies to all claims arising out of or in any way related to these Terms and Conditions and Your receipt of text messages or email messages (as applicable) from Us or Our service providers, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, and regardless of when a claim arises. YOU UNDERSTAND AND AGREE THAT, BY AGREEING TO THIS AGREEMENT, YOU AND LA LIGNE ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION.
D. Exceptions - Notwithstanding Section (C) above, nothing in these Terms and Conditions will be deemed to waive, preclude, or otherwise limit the right of either party to: (i) seek injunctive relief in aid of arbitration from a court of competent jurisdiction; or (ii) file suit on an individual basis in small claims court for applicable claims, subject to the Limitations of Liability provision set out in these Terms and Conditions.
E. Arbitration Process - Unless otherwise agreed upon by the parties in writing, the arbitration will be conducted before one arbitrator in New York, New York or by video conference (at the claimant’s election), and will be governed by National Arbitration and Mediation’s (“NAM”) Comprehensive Dispute Resolution Rules and Procedures (the “NAM Rules”), as may be modified by these Terms and Conditions. The NAM Rules and filing forms are available online at www.namadr.com, by calling NAM at 1-800-358-2550, or by contacting us. The arbitrator has exclusive authority to resolve any dispute relating to the interpretation, applicability, or enforceability of this binding arbitration agreement.
F. Fees - If You commence arbitration in accordance with this Section (Governing Law and Dispute Resolution), You will pay the Initial Administrative Fee in accordance with NAM’s then-applicable fee schedule. If the claim is for $15,000 or less, You agree that the arbitration will be conducted solely on the basis of documents submitted to the arbitrator. If the arbitrator finds that either the substance of Your claim or the relief sought in the Demand is frivolous or brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all fees will be governed by the NAM Rules. In that case, You agree to reimburse Us for all monies We previously paid to NAM pursuant to the NAM Rules. Regardless of the manner in which the arbitration is conducted, the arbitrator must issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the decision and award, if any, are based. Each party agrees that such written decision, and information exchanged during arbitration, will be kept confidential except as may be required by law or to the extent necessary to enforce or permit limited judicial review of the award. The arbitrator may make rulings and resolve disputes as to the payment and reimbursement of fees or expenses at any time during the proceeding and upon request from You or us, which is made within 14 days of the arbitrator's ruling on the merits. In addition, the arbitrator only may award individual relief or individual remedies that are permitted by applicable law and only to the extent allowed under these Terms and Conditions.
G. No Class Actions - To the fullest extent permitted by applicable law, You and We agree that ANY CLAIMS BROUGHT BY YOU AGAINST US MUST BE BROUGHT IN YOUR INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS, MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING, AND MAY NOT AWARD CLASS-WIDE RELIEF.
H. Enforceability – In the event that the class action waiver in Section (G), above, is found to be unenforceable for any reason, the remainder of this Section (Governing Law and Dispute Resolution) shall also be unenforceable, although these Terms still will be governed by, and construed in accordance with, the laws in effect in the State of New York, and applicable federal law, without regard to its conflicts of law principles.
For European Union (EU) Users
If You are a European Union consumer, You will benefit from any mandatory provisions of the law of the country in which You reside.
Jurisdiction
We control and operate the Service from the United States, though We understand that the Service may be accessed by individuals outside of the United States. We do not represent that the Site Content or other materials on the Service are appropriate or available for use in other locations. Persons who choose to access the Service from other locations do so on their own initiative, and are responsible for compliance with all local laws, if and to the extent local laws are applicable. You may not download or otherwise export or re-export software from the Service in violation of United States export control laws.
Notwithstanding the arbitration provisions above, in the event that We elect to seek injunctive or other equitable relief, or there is a dispute that is otherwise not subject to arbitration, You expressly and irrevocably consent to the exclusive jurisdiction of the state or federal courts, as applicable, located in New York, New York, and to the exercise of personal jurisdiction in such courts in connection with any such dispute. You hereby irrevocably waive any claim that such forum is not convenient and lacks jurisdiction over You.
United States Legal Compliance
You represent and warrant that (i) You are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a “terrorist supporting” country, and (ii) You are not listed on any United States government list of prohibited or restricted parties.
Your use of the Service is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms and Conditions.
Severability and Survival
If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect. All terms that logically ought to survive the termination of these Terms and Conditions shall survive.
Waiver
Except as provided herein, the failure to exercise a right or to require performance of an obligation under this Terms shall not affect a party’s ability to exercise such right or require such performance at any time thereafter nor shall be the waiver of a breach constitute a waiver of any subsequent breach.
Changes to These Terms and Conditions
We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material, We will make reasonable efforts to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.
By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the Service.
We encourage You to periodically review the Terms to stay informed of Our updates.
Force Majeure
La Ligne will not be liable for any delay or failure to perform any obligation herein if the delay or failure is due to unforeseen events that are beyond Our reasonable control, such as strikes, blockade, war, terrorism, riots, natural disasters, epidemic, or governmental action, in so far as such an event prevents or delays Us in fulfilling Our obligations hereunder.
Accessibility
La Ligne is committed to facilitating and improving the accessibility and usability of its Website, https://lalignenyc.com/. La Ligne strives to ensure that its Website and content are accessible to persons with disabilities including users of screen reader technology. To accomplish this, La Ligne has been striving to maintain the accessibility of its Website in-line with the latest Web Content Accessibility Guidelines (WCAG) and in conformance with the Americans with Disabilities Act of 1990 and The European Accessibility Act.
Please be aware that Our efforts to maintain accessibility and usability are ongoing. While We strive to make the Website as accessible as possible, some issues can be encountered by different assistive technology as the range of assistive technology is wide and varied.
If, at any time, you have specific questions or concerns about the accessibility of this Website, please contact Us at lou@lalignenyc.com. If you do encounter an accessibility issue, please be sure to specify the web page and nature of the issue in your email, and We will make all reasonable efforts to make that page or the information contained therein accessible for you.
Contact Us
If You have any general questions about these Terms and Conditions, You can contact Us:
By email: lou@lalignenyc.com
By visiting this page on Our Website: https://lalignenyc.com/pages/contact
INTERNATIONAL SHIPPING
Terms & Conditions
We partner with Boxzooka, a global landed cost e-commerce logistics provider, to offer international shipping.
Please note that Promotions and discounts are valid on domestic Orders only.
About Boxzooka
Boxzooka provides all of Our prices to be displayed in Your local currency and displays Your final total during checkout inclusive of duties and taxes. Boxzooka also provides You with the advantage of a fast and economical international shipping network.
When You place an international Order, Your transaction will be with Boxzooka, but We will still be Your contact for all Your customer service needs.
How to Order
When beginning to shop, or checking out, select the “Shipping to” country drop-down menu, at the upper right corner of Our site and/or on checkout, and choose Your shipping destination.
When You check out, both Your financial transaction and shipment will be processed by Boxzooka. You will see a guaranteed Order total, including all shipping costs and any applicable duties and taxes. For most countries, You will be directed to pay duties and taxes at time of checkout, or in some cases You can select the option to pay duties and taxes upon delivery.
If You do not see Your country listed, Boxzooka does not currently ship to that destination.
If You are shipping to a U.S. or an APO/FPO address, simply proceed through the regular U.S. Checkout process by selecting United States as Your destination country.
Exchange Rates
Your Order total is guaranteed at the exchange rate set when Your Order is placed. Foreign exchange rates are determined by Boxzooka and are based on interbank rates of exchange. These rates correspond with the average aggregate exchange rates that would otherwise be applied in an e-commerce transaction.
We update exchange rates in real time, throughout the day. You’ll receive a message if exchange rates have been updated while You’re shopping and You will have to start Your Order again.
Duties and Taxes
International taxes, tariffs and value-added tax (VAT) will be calculated and displayed at Checkout. They are based on the purchased merchandise’s country of origin, or manufacturing, and the classification of that merchandise in accordance with a harmonized system used by the countries that Boxzooka supports. In most cases, You will be required to pay these charges during Checkout.
When the charges are paid at Checkout, the Order total (merchandise landed cost) is guaranteed by Boxzooka and You agree to the DDP (Delivery Duty Paid) Import Terms and Conditions below.
Boxzooka guarantees You will not be required to pay any additional Duty or Tax fees at the time of Order delivery, and You will receive Your Order much faster than if You did not prepay the duties and taxes.
DDP Import Terms and Conditions
As the shopper purchasing products on the Website, You hereby authorize Us to import the Goods on Your behalf. Further, You agree that We may delegate the obligation to import the Goods on Your behalf to a subcontractor (e.g. customs broker). You have agreed to pay the taxes & duties in addition to the purchase price of the Goods.
Payment Methods for International Orders
Currently, Boxzooka supports Visa®, MasterCard®, American Express®, JCB®, Alipay®, PayPal®, PayPal Express® and more with additional payment options always being added. Payment methods vary by destination; You’ll see all Your options during Checkout. You’ll see “BXZ - LA LIGNE” on Your credit card statement.
Shipping Options & Charges
International shipping costs will be calculated and guaranteed by Boxzooka based on the items You are purchasing, Your chosen shipping method and Your shipping destination.
International customers may ship to multiple addresses by placing a separate Order for each shipping address. We can’t ship single international Orders to multiple addresses at this time.
Shipping Timeline
Once Your transaction is complete, Boxzooka will fulfill the Order within one business day for export from the United States. Boxzooka then ships Your Order to its final international destination.
Most in-stock items will arrive in 2-3 business days for Express delivery and 3-10 business days for Standard Expedited delivery, if this service is offered to Your destination. You’ll see shipping options when available, specific to Your destination, in the International Checkout when completing Your purchase.
Please note that shipping windows are estimates and delivery dates cannot be guaranteed.
Returns & Exchanges
Orders shipped internationally aren’t eligible for free returns or merchandise exchanges; return shipping and handling fees will be deducted from Your refund. Original shipping fees are non-refundable. Original shipping fees and duties/taxes are nonrefundable.
For a product refund please contact Our customer service at lou@lalignenyc.com and ask that We send You a Return Merchandise Authorization form. Mail the completed form with Your item(s) to Boxzooka, Our international shipping partner, at the address set forth below. Boxzooka will credit Your Account when it receives the form and merchandise. You will also receive an email to confirm that the return has been completed.
La Ligne International Returns
c/o Boxzooka
700 Penhorn Ave #3
Secaucus, NJ 07094
973-826-9551